If you’re familiar with the concept of “building your brand”, then you know it’s important to make everything your patients see look the same. Same colors, same general feel. Your logo needs to be faithfully reproduced.
All of the Lighthouse 360 message types that can incorporate images (emails, postcards and letters) are fully customizable with images and colors. The colors will exactly match the colors of your logo, website, etc. You provide the image files, we’ll do the rest.
Click the play button below to hear a sample of our automated phone calls.
Lighthouse 360 offers you the ability to send messages in Spanish through email, text messages, postcards and even automated voice phone calls!
And See How You Did Yesterday, Too!
Each appointment is a face-to-face encounter with a patient – an opportunity to strengthen your relationship with them, make sure you have all current information, and maximize the value of their visit. Lighthouse 360 helps you do all these things with the Front Desk Task List, delivered to you early every morning (via email). Every night, our server looks at each patient on the schedule and checks them for over 20 issues, so you’ll know what to expect when they arrive. Among the things we check for:
We also look at yesterday’s Front Desk Task List, and prepare the Automated Accountability Report for the office manager / practice owner. It recaps the activity of the day, summarizing the successes and detailing areas that might need a little more focus, or some training / re-training.
These are typical message schedules, but it’s important to note that YOUR schedules will probably be different. We customize each client’s schedules – what message types, when they’re sent, etc.
**Lighthouse 360 can auto-detect cell phone numbers using ANY phone number field in your practice management system (PMS)! So, if a patient gives you a number to use as their home phone, and it turns out that “home phone number” is actually a cell phone number, Lighthouse 360 automatically detects the number is for a wireless device and uses it for text messaging.